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Frequently asked questions

UK players only - Please note that, for regulatory reasons, withdrawal reversals are unavailable until further notice. Once you have requested a withdrawal, it will be processed in accordance with the Withdrawal Policy and you will not be able to reverse this request.

Frequently Asked Questions


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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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Your question remains un-answered?

First-time depositors only (18+ UK exc NI). Min Deposit: £10. Max Offer: 25 Free Spins [on a game of our choice]. Free Spins Winnings will be capped at £2.50 and credited as bonus funds. 40x wagering applies to bonus funds. Games Bonus winnings are capped at £100 + original bonus amount. Games bonus funds may only be used on selected games only. Unused Free Spins expire after 7 days. Promo code: RISE. Odds of winning vary between players depending on gaming and deposit activity. We reserve the right to deny bonuses based on abusive bonus activity across sites operated by the Company. Deposit balance is available for withdrawal at any time (UK only). General withdrawal restrictions & full T&Cs apply. Valid until further notice.

Join in on the fun in just 2 minutes!
REGISTER & DEPOSIT NOW FOR 25 FREE SPINS!

First-time depositors only (18+ UK exc NI). Min Deposit: £10. Max Offer: 25 Free Spins [on a game of our choice]. Free Spins Winnings will be capped at £2.50 and credited as bonus funds. 40x wagering applies to bonus funds. Games Bonus winnings are capped at £100 + original bonus amount. Games bonus funds may only be used on selected games only. Unused Free Spins expire after 7 days. Promo code: RISE. Odds of winning vary between players depending on gaming and deposit activity. We reserve the right to deny bonuses based on abusive bonus activity across sites operated by the Company. Deposit balance is available for withdrawal at any time (UK only). General withdrawal restrictions & full T&Cs apply. Valid until further notice.

Make your first deposit with promo code: RISE
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Aussie Adventure
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Arcane Gems
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Lucky Lassie
Fruitiplier
Fruitiplier
Slingo Berserk
Slingo Berserk
Robin Hood: Shifting Ric...
Robin Hood: Shifting Ric...
Wolf Queen
Wolf Queen
Capital Gains
Capital Gains
Super 7s
Super 7s
Rise of Maya
Rise of Maya
Desperados Wild Megaways
Desperados Wild Megaways
Mega Cherry
Mega Cherry
9 Masks of Fire
9 Masks of Fire
Re-Trigger Happy
Re-Trigger Happy
Game Changer
Game Changer
Hot Stepper
Hot Stepper
Fortunium
Fortunium
Super Hot Fruits
Super Hot Fruits
Skulls UP!
Skulls UP!
Pharaoh Sun
Pharaoh Sun
Step Back 7's
Step Back 7's
Noche De Los Muertos
Noche De Los Muertos
The French Reelvolution
The French Reelvolution
Creature from the Black ...
Creature from the Black ...
Fun Size Fireworks
Fun Size Fireworks
Greek Gods
Greek Gods
Super Joker
Super Joker
Mighty Hot Wilds
Mighty Hot Wilds
Greedy Dragon
Greedy Dragon
Goldstruck
Goldstruck
Opal Fruits
Opal Fruits
Way Out Wilds
Way Out Wilds
Ozzy Osborne
Ozzy Osborne
Tiki Idol
Tiki Idol
Sticky Bandits: Wild Ret...
Sticky Bandits: Wild Ret...
Prime Zone
Prime Zone
Reel Rush 2
Reel Rush 2
Triple Double Da Vinci D...
Triple Double Da Vinci D...
Secrets of the Forest
Secrets of the Forest
Eagles' Flight
Eagles' Flight
Jin Ji Bao Xi: Endless T...
Jin Ji Bao Xi: Endless T...
Lucha Rumble
Lucha Rumble
Champions of Valhalla
Champions of Valhalla
Wolf Riches
Wolf Riches
The Wild Chase: Tokyo Go
The Wild Chase: Tokyo Go
Wild Tome of the Woods
Wild Tome of the Woods
King of the Trident
King of the Trident
Sweet Bonanza
Sweet Bonanza

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Welcome to Rise Casino, home to more than 300 games, limitless offers and much more! Break the casino mould and rise up for the ultimate gaming experience available across desktop, mobile and tablet devices. With up to 50 daily free spins available, monthly cashback and even more perks on our Rise Rewards programme, we really do have everything you need!

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GO BEYOND WITH RISE CASINO...

Welcome to Rise Casino, home to more than 300 games, limitless offers and much more! Break the casino mould and rise up for the ultimate gaming experience, available across desktop, mobile and tablet devices. With up to 50 daily free spins available, monthly cashback and even more perks on our Rise Rewards programme, we really do have everything you need!

So, what are you waiting for? Join us and Rise up for the complete gaming experience!

To qualify, players must deposit a minimum of £5 in the last 30 days AND wager a minimum of £1 on any of our games. Free Spins are granted upon login and are valid until midnight the same day. Free Spins winnings are credited as bonus funds and must be wagered 40x before being eligible for withdrawal. Further T&Cs apply.