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Frequently asked questions

UK players only - Please note that, for regulatory reasons, withdrawal reversals are unavailable until further notice. Once you have requested a withdrawal, it will be processed in accordance with the Withdrawal Policy and you will not be able to reverse this request.

Frequently Asked Questions

I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
Your question remains un-answered?

Welcome to Rise Rewards. We have 12 levels for you to fly through, picking up incredible treats along the way. Get your hands on daily free spins, monthly cashback and much more, just for playing with us! The more you play, the more points you'll receive!


Joining Rise Rewards is as easy as playing with your very first pound. From there, you'll reach Level 1, beginning your influx of daily free spins!



At Rise Rewards, we offer our loyal players up to 50 daily free spins, every single day of the year. To enjoy yours, all you need to do is log in.



From Level 4 onwards, you'll start to receive monthly cashback. So, when a month isn't looking like your best, we're here to give you the little pick-me-up that you need.

At Rise, we're here for our Very Important Players too. We have the best perks on hand for you when you return to play again and again, ultimately earning VIP status. From Level 8, you'll get your very own VIP manager, not to mention access to exclusive VIP tournaments. Loyalty really does pay!



Aside from daily free spins and monthly cashback, we offer our Very Important Players some truly incredible benefits from Level 8 onwards!

From Level 8 onwards you really do become a Very Important Player and the rewards you'll receive will prove it! Then, once you reach Level 12, there's the ultimate surprise in store...


So, now we've given you all the reasons you need to not play anywhere else, join us and Rise up for the ultimate gaming experience! If you happen to have any more questions, head over to our FAQs page by the clicking the link below.

For all FAQs click here


Terms & Conditions

Rise Casino Loyalty Program Terms & Conditions
  • The Company classifies players according to the cumulative wagering made by the players since their first deposit on the Site. The classifications are as follows:
  • Cumulative Wagering from Loyalty Level # of Daily Free Spins
    £1 1 1
    £470 2 3
    £1,590 3 5
    £4,500 4 7
    £21,000 5 10
    £46,000 6 12
    £100,000 7 15
    £225,000 8 18
    £500,000 9 20
    £1,500,000 10 25
    £2,500,000 11 30
    £5,000,000 12 50
  • Daily Free Spins are valid for 24 hours and cannot be accumulated.
  • To be eligible to be credited with your Free Spins, you must have made a deposit within the last 30 days.
  • Loyalty levels are being updated every 24 hours. i.e. if you made a bet today, your loyalty level will be upgraded, if applicable,on the following day or upon invitation.
  • Notwithstanding the modification provisions in the Introduction, the Company may stop/change the Loyalty program at any time.
  • The Company maintains the right to disqualify or exclude any player the loyalty program, if we reasonably suspect that the player has violated any of the terms and conditions on the Site.
  • To be eligible for cashback you need to be a registered and reach level 4 and above on the Site.
  • Cashback (as defined and calculated below) is calculated on a monthly basis at the end of each calendar month.
  • Every Player who wagered on the Site or Games during the calendar month will be paid a percentage of any losing bets on these games, to the player's account ("Cashback"), as follows:
    • level 4: wagering of a minimum of £100 will be paid 1% ;
    • level 5: wagering of a minimum of £100 will be paid 1.5% ;
    • level 6: wagering of a minimum of £100 will be paid 2% ;
    • level 7: wagering of a minimum of £100 will be paid 2.5% ;
    • level 8: wagering of a minimum of £100 will be paid 3% ;
    • level 9: wagering of a minimum of £100 will be paid 4% ;
    • level 10: wagering of a minimum of £100 will be paid 5% ;
    • level 11: wagering of a minimum of £100 will be paid 8% ;
    • level 12: wagering of a minimum of £100 will be paid 10% ;
  • The Cashback is calculated as a percentage of (All Real Games wagers) - (All Real Games wins)
  • The max Cashback that will be given to a player is £100 (only one account of every player may receive a Cashback).
  • The minimum Cashback members will receive (should they be eligible for it) is £1
  • Cashback will be credited by 18:00 on the 3rd of each month.
  • You may cash out winnings generated from your play with a Cashback at any time by providing debit/credit card details subject to you having previously funded your account with a cash deposit.


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