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Frequently asked questions

UK players only - Please note that, for regulatory reasons, withdrawal reversals are unavailable until further notice. Once you have requested a withdrawal, it will be processed in accordance with the Withdrawal Policy and you will not be able to reverse this request.

Frequently Asked Questions


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I received a Free Spins voucher, how do i claim it?
  • Once you login to the site, any Free Spins vouchers that you have been credited will be shown in the My Account section. Clicking on this link will launch your Free Spins vouchers.
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How do I cash out and get paid?
  • You can request a payout at any time from the banking section of the members area. Your payout request will be processed after 48 hours. You can also cancel a payout request at any time within 48 hours.
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Are my payment card details secure?
  • We use the SSL Protocol with 128 bit encryption to provide security and privacy between your computer and our servers.
  • This means that before any sensitive data is sent between you and our servers, the data is encrypted before it is transmitted.
  • This makes it impossible for people to crack this code and gain access to your confidential details.
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How do I get support?
  • Feel free to contact us with any questions or support issues.
  • We will endeavour to answer all queries within 72 hours.
  • We recommend that customers print out all transaction data, rules of the game, terms and conditions and payment methods and keep them in an easily accessible place.
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Your question remains un-answered?

How Our Loyalty Scheme Works

Get Rewarded

The more you play, the more exciting rewards you can get. Join our Rewards Program with your very first pound and work your way up to receive and enjoy these Daily Free Spins. Just pick up the pace, start climbing through the levels and become eligible for even more exclusive treats.

How Does It Work?

Unlock

Unlock our incredible rewards programme and reach Level 1 when you wager your very first pound. Then you can start receiving our exclusive Daily Free Spins.

Log In

Don’t forget to log in each day to your account to receive your Daily Free Spins and other exciting rewards.

Play

The more you play, the more points you'll receive. You can then climb through the rewards levels even quicker and grab greater treats along the way.

What Rewards Can I Get?

Our rewards programme offers Daily Free Spins, Monthly Cashback and even more. Carry on reading and find out what else you can get your hands on.

Level 1

Daily Free Spins

Reach Level 1 and you'll be rewarded with Daily Free Spins. Your spins will be waiting for you, so each day log into your account to claim them.


How to claim:
You can find your spins in the main menu at the top of the page.

Level 4

Monthly Cashback

From Level 4 you'll be eligible for monthly cashback. If you think a month hasn't been your best, we've got something that will help.


How to claim:
Each month, a percentage of your losses is added to your balance.

See table below for a clearer representation of your Rewards

Level 1 2 3 4 5 6 7 8 9 10 11 12
Daily Spins 1 3 5 7 10 12 15 18 20 25 30 50
Cashback (%) 0% 0% 0% 1% 1.5% 2% 2.5% 3% 4% 5% 8% 10%

So, Getting All Of This Is As Simple As Logging In?

Yes. Once you become eligible for these treats, we'll start to credit them. It's that simple. Just log into your account, play more to earn more points and reach different levels for even more exclusive rewards!

Will My Rewards Ever Run Out?

If you meet the fair minimum monthly deposit requirements, you'll continue getting perks for each level. Check our T&Cs to find out more.

FAQs

Can I use my free spins on any game?

When your free spins are given to you each day, the game that they're available to be used on will be specified. So, whilst you may not be able to choose the game, you'll be sure to try out many when you log in for more spins, every day!

Are there wagering requirements on my free spins?

Not at this party! All free spins are free, although the amount that you may win from them can be limited.

How do I find out more about my rewards status?

You can click the 'My Account' tab on the homepage which will take you to an area on the site showing you your loyalty scheme information, transaction history and personal details.

Do my free spins accummulate?

Unfortunately not. Your free spins are valid for 24 hours. Any free spins that you don't use will be lost when the 24 hours are over, and your free spins will reset to the correct amount for your corresponding level.

Once I reach a certain rewards level, will I stay there?

If you meet our fair minimum deposit requirements then you will not lose your rewards status. However, the more you play, the more points you'll earn, so the only way is up.

Terms & Conditions

  1. The Company classifies players according to the cumulative wagering made by the players since their first deposit on the Site. The classifications are as follows:
    Cumulative Wagering From Loyalty Level # of Daily Free Spins FS Win Cap
    £1 1 1 £0.10
    £470 2 3 £0.15
    £1,590 3 5 £0.20
    £4,500 4 7 £0.25
    £21,000 5 10 £0.50
    £46,000 6 12 £0.60
    £100,000 7 15 £0.75
    £225,000 8 18 £0.90
    £500,000 9 20 £1
    £1,500,000 10 25 £1.25
    £2,500,000 11 30 £1.50
    £5,000,000 12 50 £2.50
  2. Daily Free Spins are valid for 24 hours and cannot be accumulated
  3. To be eligible to be credited with your Free Spins, you must have made a deposit within the last 30 days
  4. Loyalty levels are being updated every 24 hours. i.e. if you made a bet today, your loyalty level will be upgraded, if applicable,on the following day or upon invitation
  5. Notwithstanding the modification provisions in the Introduction, the Company may stop/change the Loyalty programme at any time
  6. The Company maintains the right to disqualify or exclude any player from the loyalty programme, if we reasonably suspect that the player has violated any of the terms and conditions on the Site
  7. To be eligible for cashback you need to be a registered and reach level 4 and above on the Site
  8. Cashback (as defined and calculated below) is calculated on a monthly basis at the end of each calendar month
  9. Every Player who wagered on the Site or Games during the calendar month will be paid a percentage of any losing bets on these games, to the player's account ("Cashback"), as follows:
    1. level 4: wagering of a minimum of £100 will be paid 1%;
    2. level 5: wagering of a minimum of £100 will be paid 1.5%;
    3. level 6: wagering of a minimum of £100 will be paid 2%;
    4. level 7: wagering of a minimum of £100 will be paid 2.5%;
    5. level 8: wagering of a minimum of £100 will be paid 3%;
    6. level 9: wagering of a minimum of £100 will be paid 4%;
    7. level 10: wagering of a minimum of £100 will be paid 5%;
    8. level 11: wagering of a minimum of £100 will be paid 8%;
    9. level 12: wagering of a minimum of £100 will be paid 10%;
  10. The Cashback is calculated as a percentage of (All Real Games wagers) - (All Real Games wins)
  11. The max Cashback that will be given to a player is £100 (only one account of every player may receive a Cashback)
  12. The minimum Cashback members will receive (should they be eligible for it) is £1
  13. Cashback will be credited by 18:00 on the 3rd of each month
  14. You may cash out winnings generated from your play with a Cashback at any time by providing debit/credit card details subject to you having previously funded your account with a cash deposit
  15. General Terms and Conditions apply